Team Spotlight: Kenta Shirafuji

Lead Customer Success Manager

Introducing Kenta Shirafuji on our Customer Success team! See what Kenta had to say about working at Bipsync, and check out our Careers Page to learn more about open positions and how to join the team!

Kenta is a Lead Customer Success Manager, who recently celebrated his three-year anniversary. Kenta is involved in everything from initial trial and configuration through to the full go-live rollout and onboarding of new clients.

Prior to Bipsync, Kenta worked at Bessemer Trust, where he gained experience screening, conducting due diligence, and ultimately investing in private equity, venture capital and real assets funds on behalf of the multifamily office’s clients. Kenta is a graduate of Fordham University and in his spare time, he enjoys playing soccer, cycling, and blundering in chess. 

Check out what Kenta had to say about working at Bipsync…


What’s your favorite part about working at Bipsync? 
I love having the freedom to implement my ideas and collaborate with everyone at the company; the CSM role, in particular, gets to interact with all groups, from developers to sales, and everyone in between. And of course the people – they’re the best <3    

What has been your most proud moment at Bipsync (so far)?
Besides not coming in last in the hot wings contest, I’d say helping this company penetrate the endowment space and onboarding some top-tier universities. When I first joined, we didn’t have many clients in that area but we’ve done an awesome job improving the product and configuring it to their needs to win them over.

Describe what your typical day looks like at Bipsync…
Usually working on a few implementations for trialing clients, in addition to ad hoc requests from existing clients. Since the configuration is different for each, a day is never the same (I know, typical startup answer!)

What excites you the most about working in a start-up environment?
I love the exposure you get when working at a small startup. Unlike larger organizations, we’re not completely siloed off into our own groups so we get to work with everyone and see what’s going on across the entire company. Bipsync has such a bright future ahead and I’m proud to be a part of it.

What do you think are the most important qualities of a Customer Success Manager?
The ability to articulate our clients’ requests and then implement them successfully is very important for CSMs. I think having that understanding and empathy goes a long way in this role. Being able to think out-of-the-box and having creative approaches to situations are great qualities as well.

What would you say is the most satisfying aspect of your role?
Hearing clients say “wow” when configuring their installation to solve a nagging problem they’ve been experiencing. It’s always nice to know that you’ve saved a lot of headaches and unnecessary spikes in blood pressure.

How do you think your Bipsync colleagues would describe you in 3 words?
Likes to eat.

Any other takeaways about working at Bipsync that you’d like to share?
I honestly have no idea where the past three years have gone but they’ve sure flown by since I joined Bipsync. The product is great but the people are amazing and I hope to continue to grow with this company!


I think having that understanding and empathy goes a long way in this role. Being able to think out-of-the-box and having creative approaches to situations are great qualities.

KENTA – LEAD CUSTOMER SUCCESS MANAGER

Stay tuned for more from the team! If you’re interested in joining us – you can get check out our careers page for openings across our UK and US teams, and more detail on how to get in touch and apply.